Hippo provides comprehensive homeowners insurance, complete with a wide array of add-ons. Learn about the company’s coverage, cost, and reputation in this Hippo Insurance review.
You may think all of the hard decisions have been made after you purchase your home. But you aren’t finished yet. Even though it’s not required in all states, you need to look into homeowners insurance, which can protect your most valuable asset in the case of disaster or burglary.
There are a wide variety of home insurance companies, and not all are equal in terms of coverage, cost, and availability. The This Old House Reviews Team has created this extensive Hippo home insurance review to help you determine if it’s the best choice for your home.
Table of Contents
- Our Take
- Pros & Cons
- Extra Coverage
- How to File a Claim
- How Much Does Hippo Insurance Cost?
- Reviews of Hippo Insurance
- Our Conclusion
- Frequently Asked Questions
- Company Information
- Our Methodology
Hippo Insurance joined the home insurance industry in 2015 with a modernized, all-digital approach. Hippo is not an insurance carrier but a managing general agency, or MGA. MGAs manage the price and claims experience, but other carriers pay the capital requirements. Hippo works with TOPA Insurance and Spinnaker Insurance to provide homeowners insurance coverage.
Hippo offers extremely extensive coverage, including all basic protections in addition to optional add-ons like service line coverage and water backup coverage—at no extra cost. Hippo’s discounts are also comprehensive. We gave Hippo home insurance a score of 88.80 out of 100 on key metrics like coverage, customer service, and more.
However, despite being an exclusively online home insurance company, Hippo doesn’t offer online claim filing or tracking. While there are both positive and negative reviews on its Better Business Bureau profile, common complaints note policies being unexpectedly canceled and poor customer service. Many reviews mention affordable prices, while others allude to poor communication.
Pros & Cons
Compare advantages and disadvantages of Hippo homeowners insurance.
Hippo offers all of the industry-standard coverage, in addition to some bonus features. Its plans are broken into three coverage levels, with each more comprehensive than the last. These are The Essentials, Our Best Value, and Expanded Protection plans. Hippo states that the middle-tier plan, Our Best Value, is the most popular.
- The Essentials: Includes all of the basic coverages but is the least comprehensive. It offers cash value replacement only for personal property.
- Our Best Value: All of the coverage from The Essentials, plus replacement value coverage for personal belongings and mortgage payment protection.
- Expanded Protection: Most extensive coverage, with the lowest deductibles and highest limits. Includes everything from Our Best Value, in addition to higher limits of payouts.
Here is the basic coverage included in every plan:
Hippo also offers a wide array of additional homeowners insurance coverage at no extra cost. Some of the options are included in the higher-tier plans automatically. These include:
Homeowners insured through Hippo can only file a claim by calling the company’s hotline. No online claim filing or tracking is available.
Currently, Hippo homeowners insurance is only available in 27 states, including:
- New Jersey
- New Mexico
- South Carolina
How Much Does Hippo Insurance Cost?
The exact amount you’ll pay for Hippo home insurance coverage depends on a variety of factors, including your property value and size, where you live, the coverage limits you select, the insurance deductible you choose, and more.
Hippo offers a wide variety of discounts to customers, including:
Reviews of Hippo Insurance
Hippo Insurance is accredited by the Better Business Bureau and holds an A rating from the organization, with an average rating of 3 out of 5 stars. Here is what some customers had to say.
Paul A. said:
“After hearing about Hippo from a radio program, I immediately went to their website to see if I can save money. Not only did I save more than 1000 bucks from my previous insurance company, I have gotten better coverage and benefits from them. It was an easy process to get approved.”
Randy M said:
“Homeowners insurance prices are reasonable. The customer service is terrible. Long wait times (20 min.) trying to get customer support. Phone calls are rarely returned. They require you to use “notions” device in order to get the quoted rate. However, I never could get the device to work. Customer support would not return my calls. Finally lost my discount because of the non-working device. The device does not serve much of a purpose even if it is working. Hippo would not make any allowances for the non-working device and raised my rate two months after signing. Their business practices seem somewhat unethical to me.”
See how Hippo stacks up against some of its top competitors on key metrics.
*Hippo home insurance is not available in AK, DE, FL, HI, IA, ID, LA, ME, MA, NE, NH, NY, NC, ND, OK, RI, SD, VT, WV
**Lemonade home insurance is available in AZ, AR, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NM, NY, OH, OK, OR, PA, RI, TN, TX, VA, WA, WI
Hippo offers extensive homeowners insurance coverage, including all of the industry standards alongside a significant number of valuable add-ons. This makes the coverage not only comprehensive but flexible. Receiving a quote in one minute is also appealing to many customers. This contributed to our score of 88.80 out of 100.
However, the all-digital company’s lack of online claim filing and tracking is a considerable disadvantage. The majority of companies offer this feature for ease of use and convenience. In addition, Hippo is not available nationwide, and is an MGA, not an insurance carrier, which may concern some customers.
We recommend getting quotes from multiple providers to see how much you can save:
Frequently Asked Questions
Does Hippo offer good insurance?
Hippo offers extensive insurance coverage with plenty of discounts and add-on options. However, the company’s lack of online claim filing and tracking may make it unattractive to certain homeowners.
Who is Hippo Insurance underwritten by?
The company is an MGA that works with insurance carriers TOPA Insurance and Spinnaker Insurance.
What is Hippo Insurance’s rating?
Hippo holds an A rating from the Better Business Bureau and A- AM Best Rating.
Does Hippo offer auto insurance?
No, Hippo does not offer auto insurance.
- Company name: Hippo Insurance
- Company type: Private
- CEO: Assaf Wand
- Year founded: 2015
- Headquarters: Palo Alto, CA
- State availability: 27
- BBB rating: A
The This Old House Reviews team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:
- Coverage (30)
- State availability (7.5)
- Customer service (15)
- Technology (12.5)
- Reputation (20)
- Additional benefits (15)
Our Reviews team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.
To share feedback or ask a question about this article, send a note to our Reviews team at firstname.lastname@example.org.