Learn about International Van Lines reviews, services, and scheduling process, and determine if it’s the right company to assist you in your next move.
If you and your family are moving a long distance, it can be helpful to work with a professional moving company. Professional movers offer services like packing, loading, transporting, and unloading your belongings, and they are available in many different locations. Some can even help you move to a different country.
Deciding on the right professionals to assist you in your move can be difficult. That’s why the This Old House Reviews team did the research for you. We compared the top moving companies around the nation to help you make the right decision. Keep reading this International Van Lines review to learn about the company and determine if it’s right for you.
Our Take on International Van Lines
International Van Lines (IVL) is a domestic and international moving company that was founded in 2000. It is currently headquartered in Ft. Lauderdale, Florida, where its team (and a few other national locations) help customers move virtually anywhere. The company offers packing services for average homes, as well as specialty moving services. It has a positive reputation for customer service, but customer experience may vary by location, as some customers in some areas were unhappy with the service provided.
Pros & Cons
Here are some of the advantages and disadvantages of International Van Lines.
International Van Lines is a licensed carrier, providing a wide range of moving services, which include:
- Local moving
- Long-distance moving
- International moving
- Auto transport
- Storage solutions
IVL offers local moves for customers relocating within the same state. However, it requires a minimum of a two-bedroom apartment for these smaller moves.
Long-distance moves are for people relocating across state lines. International Van Lines can provide packing, storage, crating, and other specialty moving services. Included in your services are disassembly and reassembly of basic furniture, moving supplies like blankets and protective pads, mileage, fuel, and any tolls during travel. You can also get basic liability coverage up to $10,000 with long-distance moves.
International moves are the main focus of IVL. The company is a licensed non-vessel operating common carrier, so it can offer direct shipping rates to its customers. Using sea and air freight, International Van Lines can transport your belongings to over 180 countries.
During domestic and international moves, IVL can provide auto transport. It uses enclosed trucks and open-top trailers to safely move your vehicle from one location to the next.
International Van Lines can also help move pianos and other specialty items. Visit the company’s website to learn about its other services like corporate relocation, office moves, and government and military moves. And, if you decide to pack your own boxes, you can purchase moving supplies from the website.
As the name suggests, International Van Lines can help you move around the world. Its website states that it focuses many of its domestic moves on the East Coast and midwestern United States. However, it can provide services to customers nationwide. If there’s no IVL service provider near you, the team will work with a third-party agent to handle your move.
International Van Lines has branch locations in the following states:
Although the company’s website mentions that it has warehouses available for storage nationwide, it does not list where they are located. For more information and to find a provider near you, contact the company’s customer service line.
How Much Does International Van Lines Cost?
Moving services from International Van Lines will vary in cost from customer to customer. You can get a free estimate online or over the phone. Your consultant will determine your moving costs by looking at some of the following factors:
- How many belongings (or rooms) you need to move
- Your origin location
- The distance of your move
- Your moving date
You can also use the company’s online Moving Cost Calculator to get a feel for what you may have to pay. This number is calculated by basic information, and it may not be as accurate as you speaking to the company directly.
When you start services with IVL, it requires a deposit of 25% to reserve your moving date. Then, it splits the balance into two payments: 50% on the day of pickup, and then you’ll pay the remaining balance when your belongings are dropped off at your new home.
To book a moving date with International Van Lines, start by getting a free moving quote. You can request this on the website or call the customer service number. You’ll be asked to provide information like the zip code of your current and new homes, how many rooms you need packed, and your desired moving date.
Your consultation with IVL may be an in-home walkthrough or virtual survey to create an inventory of your belongings and understand the type of moving services you need. On its website, International Van Lines recommends that homeowners and renters start planning their move at least two months in advance. This will give them sufficient time to find professionals to help pack items and transfer utilities to the new home.
Customer service is a key factor to consider when choosing the best moving company for your home. Because these professionals will be handling your personal items and traveling a long distance, you want to make sure you can put your trust in their hands. That’s where online reviews can give you a sense of a company’s reputation.
When it comes to customer service, International Van Lines has solid customer satisfaction ratings. The company is not accredited with the Better Business Bureau, but on the site, it has a B rating.
The few negative reviews stated that the company missed the delivery date and did not communicate sufficiently about shipment updates. On the other hand, happy customers complimented the company and its team for being reliable, fast, and efficient. One customer mentioned that the team was able to accommodate them on short notice.
Check out some real International Van Lines reviews:
Jeffrey via BBB said:
“From beginning to end, International Van Lines did an amazing job. The owner was very helpful and communicative. The movers were on time, ready to work, professionals, and efficient. The price was as quoted and reasonable, with no hidden costs. I highly recommend this moving company to my friends and family!”
Sarah via BBB said:
“I am continuing to wait for an update on where my things are. The last update I received was 13 days ago saying my things would be en route at the end of last week. I have not received any updates since then. I call and email daily with no response. I cannot get anyone on the phone. The company was responsive until they had my things in hand.”
International Van Lines offers comprehensive moving services to cover regular household items, pianos, and even cars. It’s a great option for people who are moving long distances, especially overseas.
The company offers quality customer service, but a few customers had issues with getting their delivery on-time. Explore more International Van Lines reviews closer to your location to ensure that the team has the level of courtesy and kindness you’re looking for.
We recommend getting a quote so you can determine whether International Van Lines’ prices fit within your budget. You can get a free quote online or over the phone.
Frequently Asked Questions
Does International Van Lines protect my belongings with insurance?
Moving services from IVL come with limited liability coverage, which amounts to $0.60 per pound. However, you can purchase additional coverage to protect your belongings if you feel that this coverage amount is not sufficient. Talk to a consultant about insurance coverage when you request a quote for services.
What factors are not included in my moving quote from International Van Lines?
When you get a moving quote from IVL, the company does not include certain services in its traditional package. You will be charged an extra fee for things like using an elevator, multiple flights of stairs, a long carry from the home to the truck, certain bulky items, piano handling, and motorcycle handling to name a few. View the company’s website for more details on these circumstances and their extra fees.
What is the cancellation policy?
International Van Lines requests that its customers give sufficient prior notice when canceling a booking. The moving service deposit is refundable if you notify the company of your cancellation up to 24 hours before your move date. However, the company will not issue a refund if you cancel less than 24 hours before your reservation. Contact the company’s Cancellation Manager to finalize your request.
To share feedback or ask a question about this article, send a note to our Reviews team at email@example.com.