LifeShield Home Security Review (2020)

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LifeShield Home Security, now known as Blue by ADT, offers a DIY home security solution that can provide you with peace of mind.

This Old House Rating: 9.7

In 2020, LifeShield Home Security, a pioneer in the DIY home security industry, merged with ADT to create Blue by ADT. The new partnership forged the way for homeowners to access DIY security solutions while still maintaining professional-grade monitoring services.

Offering 24/7 professional monitoring with no long-term contract and customizable security solutions, LifeShield enables homeowners to do home security their own way. Read on to learn more about LifeShield’s home security packages and pricing, and determine if this is the best home security company for you.

Pros and Cons of LifeShield Home Security

Compare the advantages and disadvantages of LifeShield below:

LifeShield Home Security Packages

LifeShield offers four home security packages: the Build Your Own System, 11-Piece Camera System, 15-Piece Camera System, and Blue Doorbell Camera System.

Build Your Own System

The Build Your Own System starts customers out with a base level of products, allowing them to select additional security items to fit their needs.

Here’s everything included in the Build Your Own System package:

  • Base station
  • Entry keypad
  • Yard sign
  • Free month of professional monitoring

Here are optional items you can add to your system:

  • Cameras
  • Door and window sensors
  • Motion sensors
  • Glass break sensor
  • Fire safety sensor
  • Temperature and flood sensor
  • Keychain remote

11-Piece System

The 11-Piece Camera System is LifeShield’s most basic pre-packaged system, providing homeowners with essential security equipment like door and window sensors, a fire safety sensor, and an entry keypad. This package is best suited for those who want basic home security coverage.

Here’s everything included in the 11-Piece package:

  • Base station
  • Entry keypad
  • Door and window sensors (4)
  • Motion sensor
  • Fire safety sensor
  • Keychain remote
  • Yard sign
  • Free month of pro monitoring

15-Piece Camera System

This package includes everything in the 11-Piece system, plus two extra window and door sensors, an extra motion sensor, and an indoor camera. This package expands the coverage of your LifeShield Home Security kit and gives you the ability to monitor the inside of your home via the indoor camera.

Here’s everything included in the 15-Piece package:

  • Base station
  • Entry keypad
  • Indoor camera
  • Door and window sensors (6)
  • Motion sensors (2)
  • Fire safety sensor
  • Keychain remote
  • Yard sign
  • Free month of professional monitoring

Blue Doorbell Camera System

The Blue Doorbell Camera package contains the least amount of door and window sensors but adds the benefit of a Blue doorbell camera. The camera gives homeowners direct video access to the outside of their home, allowing you to talk remotely with your home’s visitors.

Here’s everything included in the Blue Doorbell Camera package:

  • Base station
  • Entry keypad
  • Mobile app
  • Blue doorbell camera
  • Door and window sensors (2)
  • Motion sensor
  • Yard sign
  • Free month of professional monitoring

Note: While each package comes with a free month of professional monitoring, customers must cancel within the 30-day trial period to prevent the monthly auto-renew of the service. Customers can cancel anytime by clicking the cancellation link in their order confirmation email.

Types of LifeShield Security Equipment

The pre-packaged home security bundles from LifeShield provide your home with the essentials to start your security system, like a control panel, key fob, window and door sensors, and motion sensors. For additional protection, LifeShield offers system compatible products available for purchase online. Here’s a look at the security equipment offered through Blue by ADT.

Entry Keypad

The Entry Keypad is your primary control panel, allowing you to arm and disarm your system from inside your home. The keypad is plugged directly into your wall but can be used temporarily with batteries.

Mobile App

The Blue by ADT mobile app gives you remote access to your system. Through the app, you can arm and disarm your system, monitor cameras and saved media, and receive system alerts.

Security Cameras

LifeShield gives customers access to indoor, outdoor, and doorbell cameras, giving you video access to all areas of your home. Through the doorbell security camera, you can talk directly with visitors at your door.

Door and Window Sensors

These sensors are mounted directly onto any door or window, letting you know if someone enters or leaves your home.

Motion Sensor

The motion sensor detects movement inside any room, triggering the alarm and sending alerts directly to your phone.

Fire Safety Sensor

This smoke detector notifies you of smoke or carbon monoxide inside your home.

Temperature and Flood Sensor

The temperature and flood sensor is used to detect unusual changes in temperature within your home, signifying a broken HVAC unit or serious flooding.

Cost of LifeShield Home Security

Here’s an overview of LifeShield package pricing:

Each system comes with 30-day professional monitoring. After the 30-day free trial, the professional monitoring will automatically be renewed at $19.99 per month, unless cancelled.

How Does LifeShield Work?

After you pay a one-time fee for your selected LifeShield system, it’s shipped to your house where you can install it at no charge, or you can pay to have it professionally installed.

Each system you purchase comes with 30 days of professional monitoring and after the 30 days are up, you can choose to continue with the service at a monthly rate or choose to self-monitor. There are no contracts with LifeShield, so you can cancel professional monitoring at any time.

LifeShield Customer Service

To help customers navigate their new system, Blue by ADT has a designated support center where customers can troubleshoot specific issues, learn about the mobile app, and access their account. Additionally, LifeShield provides support via their web and app portals.

If customers are still unable to solve their issue, LifeShield technical support is available at 877-464-7437.

LifeShield Home Security Reviews

Blue by ADT is accredited by the Better Business Bureau (BBB) and holds an A+ rating. This rating stems from BBB’s understanding of how LifeShield handles complaints and other customer interactions.

Here’s a sample of customer reviews from LifeShield below.

“LifeShield alerted police and contacted us when our back door got busted in by someone. The siren was loud enough to scare them off before the police arrived. Glad that LifeShield was reliable in that situation.” — Greg S

Amazing home security system! I have been a customer since 2012 and have never had a single problem or false alarm. LifeShield equipment is excellent quality and good looking—very modern and sleek in appearance. I love the app and getting text and email alerts that let me know when my kids get home from school and the dog walker has come and gone (because each has different security codes, I know who is coming and going and when). It’s so easy to set with the keychain remote or from your phone app—simple and quick. Best of all, the monthly monitoring prices were the lowest I could find. I’ve barely [needed] customer service in 6 years, but when I call, they are always very helpful. Highly recommend.” — Doug G

Our Conclusion

The This Old House Reviews team gives LifeShield Home Security a 9.7/10. Their professional-grade equipment allows customers to monitor their own system or opt for professional monitoring, giving you the choice in how you want to monitor your home. If you’re still unsure if LifeShield is right for you, compare it to other top-rated security companies in the industry.

Frequently Asked Questions About LifeShield

What does the cancellation process look like?

Each system comes with 30-day professional monitoring. After the 30-day free trial, professional monitoring will automatically renew at $19.99 per month, unless cancelled. Customers can cancel the service anytime by clicking the cancellation link in their order confirmation email.

Does LifeShield come with home automation?

All LifeShield products are compatible with Amazon Alexa, Google Assistant, Wi-Fi, and Z-Wave devices.

Can I use LifeShield without monitoring?

Yes. You can choose to self-monitor your system at no cost using the LifeShield app or website portal.

Our Home Security Rating Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

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