Michael & Son Review 2020

Plumbing Repair Adobe

In this Michael & Son review, we examine the HVAC and plumbing services the company offers in Virginia, Maryland, and North Carolina. 

Being a homeowner requires a lot of maintenance and upkeep. To keep your home running smoothly, you need to keep an eye on the major household systems you rely on, like your HVAC and plumbing. Air quality is key to a healthy home, and your plumbing breaking down can be a major inconvenience. It’s key that you find the best HVAC and plumbing service for you—a company with reasonable prices, a wide range of services, and a strong reputation.

Unfortunately, companies can vary in terms of quality and the types of service they offer, so identifying the right one can be difficult. The This Old House Reviews team has created this in-depth Michael & Son review, specifically examining the company’s HVAC and plumbing services, to help you determine if it’s best fit.

Table of Contents

  • Background
  • Pros & Cons
  • Availability
  • Services
  • How Much Does Michael & Son Cost?
  • Customer Reviews
  • Our Conclusion
  • Frequently Asked Questions


According to the company’s website, founder Mousa “Mike” Mansour and his wife, Siham “Suzi” Mansour, moved to the U.S. in 1967. After initially working as a union electrician, Mike founded Michael & Son in 1976. Today, Michael & Son specializes in a multitude of home services, including HVAC and plumbing.

Pros & Cons

Compare the advantages and disadvantages of Michael & Son.


Michael & Son is available in select cities in Virginia, Maryland, and North Carolina.


  • Alexandria
  • Charlottesville
  • Fredericksburg
  • Norfolk
  • Richmond


  • Baltimore
  • Frederick
  • Hyattsville

North Carolina

  • Charlotte
  • Raleigh


Michael & Son offers a variety of services, including cooling and heating repairs and installation, plumbing, electrical, air quality, remodeling, restoration, and disinfection. In this review, we focused on HVAC and plumbing services.

Every service involves four simple steps:

  1. Schedule your repair: Either use the online scheduler or call Michael & Son directly.
  2. Meet your technician: The day before your appointment, the company will call to confirm your time and send an email detailing your technician’s photo, bio, relevant trade licenses, and a fun fact about them.
  3. Get your system working again: Your technician will handle 99% of all repair jobs, according to Michael & Son, wearing protective shoes and laying out spotless drop covers to keep your home clean.
  4. Let them know how they did: Michael & Son will request feedback and will try to make it right if you are unsatisfied with your service.

Cooling Services

Michael & Son’s technicians offer a selection of central AC services and ductless AC services.

  • Central AC repairs
  • Central AC installs
  • Central AC tune-ups
  • Ductless AC installs
  • Ductless AC repairs

Heating Services

The technicians at Michael & Son offer different types of furnace services and heat pump services:

  • Furnace repairs
  • Furnace installs
  • Furnace tune-ups
  • Heat pump repairs
  • Heat pump installs
  • Heat pump check-ups

Air Quality Services

The company offers traditional ductwork cleaning in addition to specialty air purification services:

  • Duct cleaning
  • UV/Air purification

Plumbing Services

Michael & Son’s list of plumbing services is extensive, ranging from water heater services to kitchen and bathroom fixture services, water filtration services, gas line services, and more:

  • Water heater repairs
  • Water heater installs
  • Water heater flush and maintenance
  • Toilet repairs and installs
  • Bathtub installation
  • Shower repairs and installs
  • Faucet repairs and installs
  • Sink repairs and installs
  • Garbage disposal repairs and installs
  • Water softener and filtration system installs
  • Gas line repairs
  • Gas line installs
  • Septic system repairs
  • Septic system installs
  • Sump pump repairs
  • Sump pump installs
  • Drain clearing and cleaning
  • Hydro Jetting
  • Sewer line repairs
  • Main water line repairs
  • Main water line replacements
  • Well pumps
  • Waterproofing

Michael & Son offers different programs for certain services, like the Home Care Program. This maintenance program increases your home’s efficiency, saves on energy costs, includes system tune-ups for your entire home, 24/7 emergency service, and discounts on service and repairs.

How Much Does Michael & Son Cost?

Michael & Son is very explicit with the costs of each service on its website, including any discounts.

Cooling Costs

You can find the cost breakdown for cooling services below.

Heating Costs

Here is a breakdown of Michael & Son’s heating services costs.

Air Quality Services Costs

Michael & Son’s air quality service costs are below.

Plumbing Costs

Plumbing service costs can be found below, except for waterproofing, which isn’t listed on the website.

Customer Reviews

Michael & Son has multiple Better Business Bureau (BBB) profiles, including a headquarters page and pages devoted to individual branches. The headquarters page is BBB-accredited and shows an A+ rating from the organization. Michael & Son holds an impressive 4.5 out of 5 stars from customers.

Here is a sample of Michael & Son reviews on the Better Business Bureau.

Wesley A. said:

“Completely satisfied—technician was prompt, professional and thorough on this occasion. Answered all questions and addressed any issues brought to his attention.”

Christian P. said:

“M&S is not interested in doing what a plumbing company is supposed to do. They will rather sell you maintenance plans and appliances insurance. What should have been a $50 fix turned into a $2K estimate and a massive appliance/utilities insurance policy. Luckily my spouse saw the pitch a mile away and showed the guy the front door. We went to Lowes, got the parts and fixed it ourselves.”

Our Conclusion

We believe Michael & Son is a good choice for your HVAC and plumbing service needs if you live in one of the three states the company services. The company offers an extensive range of services, transparent costs and regular discounts, maintenance program options, and North American Technician Excellence-certified technicians. However, the specific services aren’t broken down on the website with details.

If you have major home systems in need of service, we recommend getting quotes from multiple companies in your area by entering your zip code in the tool below:

Company Information

  • Company name: Michael & Son
  • Company type: Public
  • CEO: Basim Mansour
  • Year founded: 1972
  • Headquarters: 5740 General Washington Dr. Alexandria, VA 22312
  • State availability: 3
  • BBB rating: A+

Frequently Asked Questions

Do HVAC systems need to be serviced?

It is good practice to have your HVAC systems serviced once per year. Without regular maintenance, your HVAC can recycle allergens that lead to poor air quality, raise your electricity bill, and potentially lead to costly repairs.

How much does it cost to service an HVAC?

It typically costs between $100 and $150 to service an HVAC, according to Howell. However, there are many factors that contribute to how much you will be charged, including the type, age, and size of your system, as well as the time of year.

What are the most common plumbing issues?

The most common plumbing issues include leaky pipes, dripping faucets, running and clogged toilets, faulty water heaters, jammed garbage disposals, and sewer system backups.

Does Michael & Son do plumbing?

Yes, Michael & Son offers a wide variety of plumbing services, including repairs, maintenance, and installations of water heaters and more.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.

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