National General Home Insurance Review 2020

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In this National General home insurance review, we examine the company’s coverage, endorsements, and cost to help you determine if it’s the right provider for you.

Your home is likely the biggest purchase you will ever make. With that in mind, purchasing a comprehensive home insurance policy from a reputable company with a proven track record is extremely important.

There are many factors to evaluate, from coverage, cost, and customer service to availability. Not all companies are the same, and doing the research can be time-consuming. The This Old House Reviews team has done some of the legwork for you, creating this in-depth National General home insurance review.

To get home insurance quotes in your area, call 855-948-5219 or enter your zip code in our free quote tool:

Table of Contents

  • Our Take
  • Pros & Cons
  • Coverage
  • Availability
  • How Much Does National General Insurance Cost?
  • Reviews of National General Insurance
  • Our Conclusion
  • Frequently Asked Questions
  • Company Information
  • Our Methodology

Our Take

National General Insurance, previously known as GMAC Insurance Group, is a solid homeowners insurance company. Homeowners nationwide can purchase policies with all basic coverage and customize their protection through a series of endorsements. However, National General’s prices are higher than average.

On National General’s Better Business Bureau profile, common complaints cite difficulty reaching adjusters and issues with getting reimbursements. Positive reviews note impressive customer service, and negative reviews often discuss initial estimates not matching the checks customers later received.

Pros & Cons

Compare the advantages and disadvantages of National General homeowners insurance:


National General offers all of the industry-standard insurance coverage options, from dwelling to medical payments to others, along with additional endorsements.

There are a range of add-on endorsements to help you create flexible coverage.


National General offers home insurance coverage in all 50 states.

How Much Does National General Insurance Cost?

The exact cost of National General home insurance depends on a variety of factors, including your property value, size, and the materials it was constructed with, its location, the coverage limits you select, the insurance deductible you choose, and more.


National General’s higher prices are offset in part by discounts.

National General Home Insurance Reviews

National General is accredited by the Better Business Bureau and holds an A+ rating from the organization. Customers give it 3.5 out of 5 stars, which is fairly high for an insurance company.

Here’s a sample of National General home insurance reviews left on the BBB:

Willene M. said:

“One of the most outstanding businesses when it comes to professionalism and customer service.”

Catrina L. said:

“The fact that I cannot see my documents online is baffling. I literally have to get on a chat with someone in order to get my documents. Good luck getting a timely response from anyone either. I was on the chat for well over an hour to get one document . . one! The website is useless and so is their customer support.”

Our Conclusion

National General offers all of the basic home insurance protections in addition to some valuable endorsements like extended replacement cost, and more rare ones like green upgrade, to customers nationwide. The company’s considerable number of discounts is important, as National General’s costs tend to run a little higher than the competition’s. Because of this, National General might not be the best choice for budget-conscious customers.

For free home insurance quotes from providers near you, call 855-948-5219 or enter you zip code in the tool below:

Frequently Asked Questions

Is National General home insurance good?

We believe National General is a solid option for homeowners insurance, but it may not be best for budget-conscious customers due to its higher-than-average prices.

Is National General the same as The General?

No, National General and The General are two completely different providers of auto insurance. National General was established decades earlier and is popular among members affiliated with the General Motors Club. The General is popular among high-risk drivers.

Does National General offer homeowners insurance?

Yes, National General offers all basic, industry-standard home insurance protection, along with a wide variety of endorsements that allows homeowners to customize their coverage.

Is National General affordable?

National General’s costs run on the higher side. However, if you are eligible for multiple discounts, the company’s costs may be more competitive.

Company Information

  • Company name: National General Insurance
  • Company type: Public
  • CEO: Barry Karfunkel
  • Year founded: 1920
  • Headquarters: 5630 University Pkwy, Winston-Salem, NC 27105
  • State availability: 50
  • BBB rating: A+

Our Methodology

The This Old House Reviews team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:

  • Coverage (30)
  • State availability (7.5)
  • Customer service (15)
  • Technology (12.5)
  • Reputation (20)
  • Additional benefits (15)

Our Reviews team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.

To share feedback or ask a question about this article, send a note to our Reviews team at

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