USAA Home Insurance Review 2020

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USAA offers robust home insurance coverage at affordable prices. Learn about the company’s cost and availability in this USAA homeowners insurance review.

Purchasing a home is a significant investment. If you want to protect it, you’ll need to purchase a home insurance policy. These policies safeguard your most valuable asset in the event of certain perils, like lightning or vandalism, and also keep your wallet safe if someone becomes injured on your property.

Not all home insurance companies are the same. Insurers differ in coverage, availability, quality of customer service, and more. The This Old House Reviews team has created this in-depth USAA homeowners insurance review to help you determine if it’s the best fit for your needs.

To get home insurance quotes in your area, call 855-948-5219 or enter your zip code in our free quote tool:

Table of Contents

  • Our Take
  • Pros & Cons
  • Coverage
  • Availability
  • How Much Does Farmers Home Insurance Cost?
  • Discounts
  • Reviews of Farmers Insurance
  • Our Conclusion
  • Frequently Asked Questions
  • Company Information
  • Our Methodology

Our Take

USAA is a well-known home insurance company with strong financial backing and affordable rates. The company offers all basic industry coverage, alongside several endorsements. Unfortunately, USAA is only available to active-duty military personnel, veterans, and their families. In addition, the company only offers a few discounts compared to many of its competitors. We give USAA an overall score of 94.30 out of 100 based on key metrics like coverage, customer service, reputation, and more.

On USAA’s Better Business Bureau profile, complaints cite frequent claim denials. Reviews range from praising quick and efficient claims processes to concerns about poor customer service.

Pros & Cons

Compare the advantages and disadvantages of USAA home insurance.


USAA offers all of the basic forms of home insurance coverage, in addition to several endorsements.

USAA only offers a few endorsements compared to its competitors.


USAA homeowners insurance is available in all 50 states.

How Much Does USAA Home Insurance Cost?

The exact amount you pay for USAA home insurance depends on a variety of factors, including your property value, size, the materials it was constructed with, where you live, the coverage limits you select, the insurance deductible you choose, and more.

We requested a quote from USAA for a single-family, roughly 2,200-square-foot-home in North Carolina. Here is the information we received:


USAA offers several discounts to help you lower the amount you pay for home insurance. There are three primary discounts: multi-policy, claim-free, and home age. There are also some others that vary in availability from state to state.

Reviews of USAA Insurance

USAA is not accredited by the Better Business Bureau and holds a B+ rating from the organization. See what some real customers had to say in their USAA homeowners insurance reviews.

Brittany H. said:

“I am amazed by the level of service I have received on my recent insurance claim. The process was so easy and quick. The adjuster came to my home to inspect the damage and the money was in my account less than 24 hours later. The settlement was fair. I can’t believe how painless the process was. This is a premium product with premium service. I will be with USAA for life.”

Claire S. said:

“This company is awful! You will get a different person every time you call and a different answer to the same question from everyone. There’s also no notation of any conversation, so if you have to call back on an issue whoever answers your call will have no idea what you’re talking about. Also don’t expect anyone to return your calls.”


See how USAA stacks up to its competitors on key metrics.

*Lemonade home insurance is available in AZ, CA, CO, CT, GA, IL, IN, IA, MD, MA, MI, MO, NV, NJ, NY, OH, OK, OR, PA, TN, TX, VA, WI

Our Conclusion

We believe that USAA is a good choice for homeowners insurance for those affiliated with the military. The company provides comprehensive coverage at low monthly rates nationwide. It does have fewer endorsements and discounts than many of its competitors, but its low prices make it worth it. For these reasons and more, we give USAA an overall score of 94.30 out of 100.

When considering home insurance, we recommend getting quotes from multiple companies that offer coverage in your area. To get cost information from providers in your area, call 855-948-5219 or input your zip code in the tool below:

Frequently Asked Questions

Is USAA good for home insurance?

We believe USAA is a solid choice for homeowners who qualify. According to our sample quote, the rates are competitive, the coverage is comprehensive, and there are several endorsements available.

How much is homeowners insurance through USAA?

According to our quote for a 2,200-square-foot single-family residence in North Carolina, USAA costs $155 per month. The exact amount you pay will depend on a variety of factors, including the location you live in, the size of your home, the year it was built, the materials it was constructed with, and more.

Who qualifies for USAA homeowners insurance?

Active-duty military personnel, veterans, and their families qualify for USAA homeowners insurance. Family can refer to parents, parents-in-law, legal guardians, and more.

Does USAA offer home insurance in Florida?

Yes, USAA offers home insurance in all 50 states.

Company Information

  • Company name: USAA
  • Company type: Public
  • CEO: Wayne Peacock
  • Year founded: 1922
  • Headquarters: 9800 Fredericksburg Rd, San Antonio, TCX 78288
  • State availability: 50
  • BBB rating: B+

Our Methodology

The This Old House Reviews team values accuracy, transparency, and trust. With that in mind, we created a thorough, objective rating system to score each home insurance company based on the following six factors:

  • Coverage (30)
  • State availability (7.5)
  • Customer service (15)
  • Technology (12.5)
  • Reputation (20)
  • Additional benefits (15)

Our Reviews team has a full-time researcher who collects and regularly updates data points from every company to help us compare them on key factors such as coverage, service, and dependability. Read more on our methodology here.

To share feedback or ask a question about this article, send a note to our Reviews team at

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